AuraPool support
Email us and you'll reach the people who actually build the app. We aim to reply within two working days, and we read every message.
Getting in touch
Email us
When reporting a problem, it helps enormously if you can include your iPhone model, your iOS version, the AuraPool version (shown in Settings inside the app), and what you were doing when it happened. Screenshots are always welcome.
By post
Itch Studio Ltd
Suite RA01, 195-197 Wood Street
London, E17 3NU
United Kingdom
Itch Studio Ltd. is registered in England and Wales, company number 14729010.
Common questions
You're asked during onboarding, and you can change it any time from your pool's settings. Because every dose is calculated from your volume, it's worth getting this as accurate as you can, because an estimate that's out by 20% will put your doses out by roughly the same amount.
Only to fetch your local forecast, so it can adjust chlorine recommendations for rain, heat and UV. It's completely optional: decline it and the app works fully, just without weather-based suggestions. You can change this any time in iOS Settings › Privacy & Security › Location Services.
Yes. AuraPool supports both, and every dose is shown in the units you choose. You'll find the unit setting in the app's settings screen.
On your device. AuraPool has no account, no login and no server of its own, so your readings, logs and inventory never reach us. That also means deleting the app removes your history, so if you're switching phones, make sure your device backup is up to date first.
Open the app's settings and tap Restore Purchases, making sure you're signed in to the same Apple Account you bought with. If it still doesn't appear, email us and we'll sort it out.
Please do not add it. Check your pool volume and the reading you entered first, then email us with the details. AuraPool gives guidance based on what you enter, so always confirm with a fresh test and follow the product label before dosing.
AuraPool Pro
AuraPool Pro is available as a monthly or yearly subscription, or as a one-time Lifetime purchase. All billing is handled by Apple through the App Store, so we never see or store your payment details.
Manage or cancel a subscription
On your iPhone, open Settings, tap your name at the top, then Subscriptions, and choose AuraPool. From there you can change your plan or cancel. You can also manage everything at apps.apple.com/account/subscriptions.
Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period. Cancelling stops the next renewal; you keep Pro until the period you've paid for runs out.
Refunds
Because Apple processes all App Store purchases, refunds are handled by Apple rather than by us. You can request one at reportaproblem.apple.com.
If something in the app went wrong and led to the purchase, do tell us as well. We cannot issue the refund ourselves, but we can usually fix the underlying problem.
Privacy, terms and safety
Policies
Read the AuraPool privacy policy for exactly what the app does and doesn't collect, and our app terms of use for the terms covering AuraPool and our other apps.
A word on safety
AuraPool provides guidance based on the readings you enter, and cannot see your actual pool. Always verify with a fresh test and follow the manufacturer's label instructions before adding any chemical. Never mix pool chemicals together, and keep them stored safely away from children and pets.
Still stuck?
Feature requests are genuinely welcome too. A good part of what AuraPool does came from people telling us what their pool actually needed.
